Another week, another scam. This time, fraudsters are using a fake Walmart order confirmation to trick people into responding. The robocall claims that a PlayStation 5 and headset have been purchased from your account for over $900. Naturally, most people would want to cancel a suspicious charge like that, and that’s exactly what scammers are counting on.
Let’s break down how this scam works, why it’s effective, and how to protect yourself and your family.
What the Scam Sounds Like
The call begins with a robotic voice:
“Hey, this is Amelia from Walmart. A pre-authorized purchase of PlayStation 5 with special edition and Pulse 3D headset is being ordered from your Walmart account for an amount of $919.45. To cancel your order or to connect with one of our customer support representatives, please press 1.”
The message is designed to alarm. There’s urgency, a high-dollar amount, and a clear prompt to press 1 and talk to someone. But that “customer support representative” is no one from Walmart. It’s a scammer hoping to trick you into providing personal or financial information.
Who’s Being Targeted?
This scam has been hitting phones across the U.S., with particularly high activity in Texas, California, Florida, Ohio, and Georgia. That’s not surprising: robocallers tend to blanket heavily populated states with these types of messages to improve their chances of success.
The scammers behind this campaign are also using a variety of phone numbers, including:
- 1-000-000-0000 (often marked as private or blocked)
If you’ve seen any of these numbers pop up recently, they may be linked to this scheme.
Why This Scam Works
The scammers are impersonating a trusted brand, using familiar language like “pre-authorized purchase” to make the message seem legitimate. They also rely on the fear of losing money to rush you into acting without thinking. By pressing 1, you open the door to a live scammer who may ask for:
- Your full name
- Your credit card or banking info
- Remote access to your device
- Verification codes or account credentials
None of this is needed to cancel a real Walmart order—but if you’re not familiar with the tactics, it can be easy to get pulled in.
How to Stay Safe
If you receive this call, do not press 1. Hang up immediately. Then, take these steps:
- Check your Walmart account directly by logging in through the official website. If no such purchase exists, you know it was a scam.
- Review your bank and credit card activity to confirm nothing suspicious has occurred.
- Report the call to the FTC and mark the number as spam in your call settings.
Better yet, let YouMail do the work for you.
How YouMail Helps
YouMail automatically blocks robocalls like this one, including those from known scam numbers and private callers. If a suspicious call does slip through, our system screens it, plays a “number disconnected” message to the caller, and keeps your voicemail clean.
Our robocall protection updates daily, using real-time data from millions of users to identify and stop scam campaigns like this before they reach your phone.
Want peace of mind from scam calls? Download YouMail today and let us stop the next fake Walmart order before it ever rings.
I had unauthorized charges from Wallmart on line, over and over to a tune of $2000, even after canceling my debit card, WF had to investigate the fraude, my account was wiped. It looks to me is an inside job. Walmart told me there were no charges, Where the money went? I deleted all my information from Walmart. I recommend never to buy unless with cash from Walmart. I am on an budget,elderly, WF was great if I spoke with an American customer service, but the foreign call center impossible to understand.