How can a company ensure its customer service hotlines are not mistaken for scam calls?
In a world where the ubiquitous ring of a phone is met with a mixture of anticipation and apprehension, businesses must tread carefully to…
Why Are Robocalls Still A Thing?
It’s been almost 3 years since the TRACED Act was signed into law. It’s been well over a year since Stir/Shaken rolled out with great fanfare.…
Just How Bad Is The Robocall Problem, Anyways
At YouMail, we publish something called the YouMail Robocall Index. Among other things, it shows our estimate of how many robocalls are made…
Why intermediate network service providers affirm content-based analytics as the optimal solution for blocking unlawful robocalls
As the fight against fraudsters and spammers evolves, it is important to note that there are varying analytical processes that go into both…
Why service providers are using AI-powered call analytics for robocall detection and mitigation
The typical robocall scenario is either one in which you’ve been directly involved or one you’ve heard of before: you receive an automated…
Four Reasons Why You Should Be Protecting Your Brand From Being Used in Scams
Trust is essential in any of life’s endeavors. If you don’t trust your car’s brakes to be in working order, you wouldn’t take it on a spin to…
How Service Providers Are Keeping Their Networks Free of Robocalls
Evolution is incredible. Need to eat meat? That’s why we have incisors. Need to run away from predators fast? Some creatures went down on all…
What the Fight Against Robocalls Will Look Like in 2022
Biology is a heck of a thing. In 1948, chlordane was the first chemical deterrent used in homes. Though chlordane was thought to be invincible…
How Reputation Monitoring Impacts Your Business
If eBay, gangster movies, and ’90s rap has taught us anything, it’s that reputation is everything. Sure, a crooked eBay seller may be able to…
Estimating Illegal Robocall Volumes
Every month YouMail publishes the YouMail Robocall Index, which is an estimate of the total number of robocalls that happen in the US each…
Robocall Mitigation Plans Are in Full Effect. What’s Yours?
A big paper is due tomorrow, but haven’t even started. In the weeks, months, maybe the whole semester that you had to work on it, you were…
What Service Providers Need to Do to Comply With FCC Regulations in the TRACED Act
Buckle your seatbelt because we’re about to talk income tax returns for a moment. Let the wave of euphoria wash over you. That’s good. Well,…