What is Premium Help?

With Premium Help, you can get one-click help straight from your app. This gives you the ability to receive top priority phone, email, and chat help so that you can hear from our Customer Care team as soon as possible! You also have direct access to our Help Center from the YouMail app. At YouMail, we care about our users and want to make sure that your experience with us is as wonderful as possible. If you have any questions, issues, or problems with your YouMail account, help is only one click away!


Benefits of Premium Help

If for some reason, your YouMail experience isn’t living up to your standards, you’ll be able to get immediate assistance with Premium Help.

In one click, you can…

  • Speak with a friendly YouMail Customer Care team member who will guide you through the steps of resolving your account’s issue
  • Email our Customer Care team about your account’s issues and receive a speedy response
  • Chat with an online YouMail Customer Care representative that will help you with any issues you may be having with your account
  • Directly access our Help Center to find answers to FAQs and step-by-step guides on how to troubleshoot certain issues or find out more about YouMail and its features

How to get One-Click, Premium Help

  • From your YouMail app, go to your menu
  • Tap on Help
  • Select whether you want to Call Us, Chat With Us, Email Us, or go to our Help Center

One-click help is an excellent feature that comes with a paid YouMail plan. Upgrade to Business to get full access to our one-click help menu and get your questions taken care of first!