This week, we dive into the disconcerting world of fraudulent phone calls to uncover the intricacies of the ‘Medicaid Payment Reminder’ scam. These unwanted calls claim to be originating from Optum RX, posing as representatives of Optima Medicaid, and have been a source of annoyance and concern for many recipients. Join us as we unravel the intricate details of this unsolicited call and equip you with the knowledge to protect yourself from similar phone scams in the future.

In this article, we cover:

The details of the Medicaid Payment Reminder spam call

The Medicaid Payment Reminder spam call features an automated message from Optum RX, purportedly representing Optima Medicaid. The recorded voice urged recipients to call back at the toll-free number 1-888-557-4551 and enter a seven-digit callback code to confirm their identity. Despite appearing to be health insurance-related, the call’s unsolicited nature classifies it as spam. The call originated on November 21st and was most frequently reported in states such as California, Virginia, Michigan, Texas, and North Carolina. The spam numbers most associated with this call included 1-833-229-2520, 1-844-708-9393, 1-855-821-7210, and 1-866-352-5305.

Actual audio of the Optum RX on Behalf of Optima Medicaid Health Insurance Spam Call

“Hello this is Optum RX calling on behalf of Optima Medicaid. Please call us toll free at 1-888-557-4551. Monday through Friday between 8:00 AM and 8:00 PM Central Time and enter the seven digit callback code 574-8444. So we know it’s you. TTY users please call 711. Again this is OptumRX calling on behalf of Optima Medicaid. Please call us toll free at 1-888-557-4551. Monday through Friday between 8:00 AM and 8:00 PM Central Time and enter the seven digit callback code 574-8444. Thank you. Goodbye.”

Why the Medicaid Payment Reminder is a nuisance

The Medicaid Payment Reminder spam call is a significant nuisance for several reasons. First and foremost, it preys on unsuspecting individuals by posing as a legitimate health insurance provider, creating a false sense of urgency and concern. This can lead to unnecessary stress and anxiety for the call recipients. In addition, the call’s automated nature, coupled with the request for personal information, raises concerns about potential identity theft and financial fraud. Furthermore, the unsolicited and persistent nature of these calls can disrupt individuals’ daily lives, causing frustration and annoyance. It is essential to be aware of these nuisances to better protect yourself from falling victim to such scams.

How to protect yourself from the Medicaid Payment Reminder spam call

Protecting yourself from the Medicaid Payment Reminder spam call requires vigilance and awareness. First, it is crucial to recognize that legitimate organizations typically do not request personal information or payments over unsolicited phone calls. If you receive such a call, never provide any sensitive information or engage with the caller. Instead, independently verify the caller’s identity by contacting the official customer service number of the organization they claim to represent. You can also use call blocking and filtering services, such as YouMail, to help filter out and block unwanted calls like the Medicaid Payment Reminder scam. By staying informed and cautious, you can safeguard your personal information and avoid falling victim to phone scams.


To protect yourself from the Medicaid Payment Reminder spam call, download YouMail today.

Find about more Spam Robocalls at the YouMail Spam Robocalls Guide.


More on how to block unwanted calls:

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